About The Role We’re on the lookout for a motivated and enthusiastic individual to come aboard as a Reservations Consultant in our vibrant team. We have a full‑time position and a casual position available both based at the stunning Port of Airlie. As the first point of contact for our valued customers, you’ll play a crucial role in helping them discover and book their dream experiences. Reporting to the Customer Service & Sales Manager, you’ll assist with enquiries and make their journey with us unforgettable. Key Responsibilities Stay up to date with all things Cruise Whitsundays – products, timetables, and promotions. Accurately manage bookings from email, phone, web chat, and direct sources using Custom Linc. Process payment bookings and wrap up end‑of‑day cash‑ups correctly. Check and finish QA bookings while applying promotions. Coordinate bookings with third‑party providers with precision. Keep up to date with our Reservations Policies and Procedures. Collect and provide catering information. Provide great service in the Retail Store and upsell our merchandise. Prepare the necessary paperwork and manifests for the next day’s operations. Respond to guest feedback in a friendly manner, following our Policies & Procedures. About You You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team! With a dynamic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers. Requirements Exceptional Customer Service Skills. You thrive on providing outstanding service, effortlessly converting enquiries into bookings through your wealth of knowledge and a friendly approach. Confident with technology and communication devices making you efficient in managing various customer interactions, ensuring a seamless experience. Excellent Communicator in both written and verbal communication skills, you excel in connecting with customers and supplying the information they need to make informed decisions. Multitask competing priorities, remaining calm under pressure, and always maintaining a solution‑based mindset when tackling challenges. Team player with high energy and bring a positive attitude to your team, fostering a collaborative environment where everyone feels supported and motivated. Strong attention to detail ensures every task is carried out to the highest standard, contributing to our commitment to excellence. Minimum 1 year’s Customer Service/Sales experience. Certificate II in Tourism or Business Admin (desirable). Familiar with CustomLinc or similar reservation platform (desirable). Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30 a.m. to 7:15 p.m. Benefits Generous discounts on Journey Beyond travel and experiences. An attractive salary and positive work environment. Study Assistance Policy. A career with opportunities for progression, transfers, and secondments. Employee Referral Policy. Parental Leave program. Purchased Leave policy. Private Health discounts. Employee Assistance Program. Discounts on Journey Beyond merchandise. Discounts at the Cruise Café & Bar. Discounts at the bar on board vessels. Free public transport. Salary sacrifice remote area benefits. J-18808-Ljbffr
